Quick answer: Auctions are different from retail stores, but Kilford Auctions stands behind what we sell. You have 14 days from the auction close date to request a return. Items must come back in the same condition with original packaging. If we misrepresented an item, we cover return shipping; otherwise the buyer pays. We do not accept returns for buyer’s remorse.
When can I return an item?
Within 14 days of the auction’s close date. After that window the auction is finalized. Approved refunds go back to your original payment method within 5 business days of us receiving the item in the agreed condition.
What can’t be returned?
Items marked NOT TESTED or UNABLE TO TEST are sold as-is with no returns. Salvage lots and large mirrors are also final sale. And because it’s an auction, we don’t accept returns for change of mind, sizing, or color, so check each lot carefully before bidding.
What if an item was described wrong?
We take accountability for our mistakes. If we misrepresented an item, you can return it for a refund and we’ll cover return shipping. Just contact us within the return window.
How do I get started with Kilford Auctions?
Kilford Auctions runs online overstock and liquidation auctions out of Temple, Texas, with every lot starting at $5 and no reserve. We ship nationwide. To get closing reminders and previews of upcoming lots, sign up for text and email alerts on our homepage. Questions? Email support@kilfordauctions.com or call/text 254-551-1089.